Hire the Right Call Center Employees leading to reduced call center turnover, better new hire job performance, and better financial results for your contact center.

 

FurstPerson's web-based assessment products and call center simulations as well as our consulting services are designed exclusively for the contact and call center industry and have helped scores of companies improve their call center hiring results.

Our clients have improved new hire retention and job performance, with typical results ranging from 10% to 50% reductions in 0 to 90 day attrition and 5% to 20% increases in new hire job performance.

Find

Find the Right Employee

Consulting services to help you build a market-driven recruitment plan based on data-driven analytics.

Hire

Hire the Right Employee

Web-based assessment solutions that help you qualify job candidates and improve the probability of making the right hire.

Keep

Keep the Right Employee

Products and services that will help you retain your best agents and supervisors to maximize your call center's competitiveness and return on employee investment.

Latest Blog Posts

FurstPerson Wins 2009 Product of the Year Awards
1stSolve and 1stHire recognized by Customer Interaction Solutions Magazine >>

Driving Hiring Performance Improvement: 8 Steps to Great Contact Center Hiring -- Step 6
Step 6: Create a proactive recruiting and sourcing strategy >>

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