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Quick Highlights

New Whitepaper!! - Download Transforming the Culture of Attrition today.

Read about Absenteeism, Online Gaming, and Simulations in our blog.

Learn how the 1stHIRE pre-employment testing system can help you evaluate job candidates for all your call center positions.

Thinking of hiring home agents? Learn how FurstPerson's Hire@HOME solution can help you qualify candidates that meet home agent profiles.

Call Center Simulation Test

Learn more about FurstPerson's industry leading realistic job simulation, the CC Audition.

Reduce call center turnover and improve performance by hiring better Supervisors

Front line leaders have a significant impact on front line agent retention. Learn how FurstPerson can help you evaluate job candidates for Supervisor positions.

FurstPerson: Call Center Simulation & Assessment Tests

employment Recruiting and Hiring Process

Reduce your call center attrition with testing systems and products from FurstPerson.

FurstPerson helps customer contact organizations transform their hiring practices so they can FIND, HIRE, and KEEP the right employee.

FurstPerson provides call center simulations, candidate screening, pre-employment testing and selection services and recruitment process outsourcing solutions with a proven track record of reducing turnover, increasing the probability of making the right hire, and improved hiring efficiency. Learn more about how we work through this one page overview.

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Assessment Products

Learn how our individual assessment products or the 1stStep hiring system can help you better quality job candidates before you hire them.

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1stHIRE testing system

Discover how the award winning 1stHIRE testing system can help you shift your contact center hiring practices from today's standard to leading benchmark practices.

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Results

FurstPerson helped drive powerful retention improvement and reduce call center turnover for this outsourcing company. Retention increased by 71%. In addition, FurstPerson's assessment tools predict new hire overall performance.

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