Success Story - Outsourcing Organization

Hire Better Employees that stay longer

Company :
Outsourcing firm focused on customer care.

Contact Center Position :
Customer Care Representative

Information Center Representative

Mail Team Representative

Web Team Member

Company Objectives :
Improve the hiring process by implementing assessment tools and workflow processes that predict job performance and improve new hire retention.

Key FurstPerson Service Utilized :
CC Audition work ability realistic job simulation

CC AIMS work attitudes assessment

AutoScreen PLUS work habits assessment .

Major Impact :

• 71% improvement in retention at 270 days tenure
• Assessments predict key job performance metrics

Click here to read this Success Story. (PDF 906kb)

Discover how FurstPerson can help you select candidates that CAN and WILL do the job. Contact us at 1-888-626-3412 to discuss how we can help you reduce your hiring risk and boost profits.