About
FurstPerson is the industry-leading, single-source solution for call center hiring, pre-hire assessments, and call center simulations.
FurstPerson is a performance-driven organization that helps contact and call center hiring managers find, hire, and keep the right employees. Our clients are able to transform today's hiring practices into best-in-class hiring practices, which enable them to reduce turnover, improve new hire job performance quality, reduce hiring costs, and grow revenue and profits.
Our solutions are divided into two main product and service groups:
- Pre-employment Assessments and Expert Hiring Systems
- Web based job candidate screening tools
- Web based pre-employment assessment tests
- Call center simulations
- Hiring process automation
- Consulting solutions
- Job analysis and validation studies
- Site Selection analysis
- Recruiting and hiring consulting
Our clients benefit in many ways:
- Industry leading call center testing content
- Strong face validity for our assessment tools
- Advanced workflow process technology
- Customized workflow processes and automation
- Reduced 0 to 90 day turnover
- Improved new hire performance in call handling metrics
- Improved new hire performance in sales
- Reduced operating costs due to lower hiring transactions
- Integrated test delivery and candidate tracking technology
- Ability to integrate with third party ATS and HRIS platforms
Fast Facts:
- Based in Chicago, IL
- Privately held
- Started in 1997
- 70 employees
- Revenue growth rate since 2002 is 562%
- Solutions have been deployed in over 200 labor markets
- Active clients in the United States, United Kingdom, Canada, and the Philippines
