What We Do

FurstPerson provides a hiring software solution through a software as a service (SaaS) model supported by a professional services team that enables customer contact organizations to:
  • Define job profiles
  • Select web-based assessments based on the job profiles
  • Match candidates to these job profiles
  • Create development plans for new hires
  • Conduct ongoing business analysis to drive performance improvement
  • Resulting in hiring the right person into the right job the first time
FurstPerson has extensive experience helping call center (both brick and mortar and home agent) and retail service and sales organizations hire the right person into the right job.

Results You Can Expect

  • FurstPerson clients have experienced the following type of business results:
  • Improved new hire retention by up to 70%
  • Improved new hire performance by up to 45%
  • Reduced time and cost through hiring automation
  • Improved time to hire
  • Return on investment ranging from $8 to $15 for each $1 invested with FurstPerson

Solutions and Tools

FurstPerson provides comprehensive solutions for customer contact organizations that include:
Call Center
Retail
Consulting Services
Customer Care
Service
Job Profile Development
Technical Support
Sales
Validation Analysis
Sales (Inbound or Outbound)
Service + Sales
Recruitment Consulting
Collections
Supervisors and Managers

Social Media Support


Supervisors


Home Agents


Outsourcers


RPO and Staffing Firms


 


Included in FurstPerson’s solutions are a series of industry leading assessment tools including call center simulations, adaptive testing tools, personality assessments, and interview guides.

FurstPerson’s solutions integrate with third party tools like applicant tracking systems and performance management systems.

Geographic Scope

FurstPerson has active clients in North America, South America, Latin America, Europe, and Asia.  Language support includes English, Spanish, and French-Canadian.

Technology Platform

FurstPerson provides a web-based software platform with redundant hardware, software, and infrastructure to enable secure, reliable 24/7 availability. 

History

FurstPerson began operations in 1997 providing temporary staffing solutions for call centers in Chicago.  In 2002, FurstPerson leveraged its technology-enabled recruitment model for clients and began providing web-based pre-employment hiring solutions for the call center industry.  Also, in 2002, FurstPerson began providing home agent hiring solutions.  In 2011, FurstPerson released a retail focused hiring solution.