What We Do

A comprehensive applicant screening and placement solution is a strategic imperative for leading companies. In today’s competitive environment, FurstPerson is helping progressive companies replace traditional applicant screening practices with continuous data-fed processes built around sophisticated assessments that accurately predict a candidate’s likelihood of success in terms of producing better customer satisfaction, increased sales, and higher customer retention.


FurstPerson is 100% focused on designing and developing assessment tools for customer contact jobs, spanning contact centers, retail, hospitality, sales, field services, and back-office roles. This relatively narrow focus has enabled FurstPerson to develop deep expertise, efficient processes, and proprietary tools and technology that produce exceptional results. For example, FurstPerson’s data warehouse is the largest and richest source of intelligence on customer contact competencies in the world.


FurstPerson provides a hiring software solution through a software as a service (SaaS) model supported by a professional services team that enables customer contact organizations to:

  • Define job profiles
  • Select web-based assessments based on the job profiles
  • Match candidates to these job profiles
  • Create development plans for new hires
  • Conduct ongoing business analysis to drive performance improvement
  • Resulting in hiring the right person into the right job the first time
You can also learn about our specific focus on industries and job families that involve service, sales, and support.

Facts & Figures
FurstPerson has over 1,880 active implementations in 15 countries.  We currently support English, French-Canadian, and Spanish languages.

We have clients that source 100 candidates per year and clients that source over 120,000 candidates per year.  We have clients with one location and clients with over 80 locations that actively use our platform.  We have clients with one scoring model used to qualify candidates and clients with over 50 scoring models used to qualify job candidates.  We like to think that we are large enough to provide the right technology, team, and expertise but small enough to stay focused on our clients, not internal bureaucracy. 

History
FurstPerson began operations in 1997 providing temporary staffing solutions for call centers in Chicago.  In 2002, FurstPerson leveraged its technology-enabled recruitment model for clients and began providing web-based pre-employment hiring solutions for the call center industry.  We were also early innovators in the home agent market and began providing home agent talent assessment services in 2002.  In 2010, clients began asking us to provide similar products and services for their retail, hospitality, field services, and other customer contact roles.  This led us to expand our portfolio beyond contact centers to other job families in 2010 which continues today.