Clients have mentioned to us over the years why they work with us.  Their reasons include:

Focus on Hiring Science

Our solutions start with the hiring science which includes competency modeling, job analysis, assessment linkage, optimized scoring models, and validation studies.  Our Research and Consulting team, experts at designing and creating high volume hiring solutions, are trained Industrial Organizational Psychologists.  This team leverages our database of thousands of job analysis surveys, hundreds of empirical business reviews, thousands of candidate records linked to performance data, and millions of candidate assessment records to develop and create hiring solutions for you.  We follow 8 Steps to make sure you have a hiring process based on science.  You can learn more about our research on our blog and in our whitepapers.

Beyond the Hiring Science, we’ve actually recruited and hired customer contact employees

Our recruiting history puts us in your shoes.  Our team has directly recruited over 400,000 job candidates and hired over 40,000 customer contact employees.  In many cases, our compensation was based on our success filling job positions, hiring individuals that performed better against baseline performance metrics, and improving 0 to 90 day retention.  When we develop a customer contact hiring solution, we bring this recruiting experience along which takes us beyond the hiring science.

Solution and Product Innovation

FurstPerson has consistently pushed forward to develop new, innovative solutions for customer contact hiring.  For example, in 2002, we introduced our home agent hiring solution well before the home agent model started to explode within the call center industry.  We have also been early adopters and developers of call center simulations.  Our launch of CC Audition® Talk & Note represents an industry first of incorporating speech recognition in a call center simulation.

Focus on the Candidate Experience 
Qualified candidates rule your hiring process.  Leveraging our recruiting experience and deep understanding of recruiting workflows, we work closely with you to design an efficient and effective hiring solution.  Candidates also tell us they like the FurstPerson hiring solution.  When asked if the FurstPerson assessment process was simple to use and easy to navigate, job candidates rated the process at a 4.43 on a 1 to 5 scale with 1being strongly disagree and 5 being strongly agree.

Technology Innovation
In addition to innovative products, FurstPerson has invested in developing innovative technology that enables us to deliver a seamless candidate and recruiter experience.  FurstPerson’s technology offers real time scoring, pass/fail decisions, reporting, customizable web content and assessment batteries, and the ability to create a selection process on the fly.  FurstPerson’s Computer Adaptive Testing Technology allows us to deliver assessments that build themselves based on the candidate’s previous answers.  FurstPerson’s Simulation Testing Technology allows us to deliver call center simulations that create realistic scenarios improving the candidate’s experience and allowing hiring managers to make a more informed hiring decision.

It’s all about the money – profit improvement focused
FurstPerson is performance-driven.  Clients realize up to a 70% reduction in 0 to 90 day attrition and up to a 45% improvement in new hire job performance.  We’re confident that our tools will work and willing to engage in a pay for performance model with you.