About Us

FurstPerson helps contact center hiring managers find, hire, and keep better employees.  Our clients are able to transform today's hiring practices to best in class hiring practices which enable them to reduce turnover, improve new hire job performance quality, reduce hiring costs, and grow profits.

Our solutions are divided into three product and service groups:

1.  Pre-employment testing and Expert Hiring Systems

Web based job candidate screening tools

Web based pre-employment assessment tests

Phone based job candidates assessment tests via a live agent

Hiring process automation

2.  Recruitment Process Outsourcing

End to end hiring solutions provided on a variable cost basis

3.  Consulting solutions

Job analysis and validation studies

Site Selection analysis

Recruiting and hiring consulting

Our clients benefit in many ways:

• Industry leading call center testing content
• Strong face validity for our assessment tools
• Advanced workflow process technology
• Configurable workflow processes and automation
• Reduced 0 to 90 day turnover
• Improved new hire performance in call handling metrics
• Improved new hire performance in sales
• Reduced operating costs due to lower hiring transactions
• Integrated test delivery and candidate tracking technology
• Ability to integrate with third party ATS and HRIS platforms

Fast Facts:

• Based in Chicago, IL
• Privately held
• Started in 1997
• 70 employees
• From 1997 to 2002 provided temporary staffing solutions to Chicago area call center organizations like Motorola and Ameritech (now AT&T)
• Launched our web based assessment tests in 2002
• Revenue growth rate since 2002 is 562%
• Solutions have been deployed in over 80 labor markets
• 1stHIRE system won Product of the Year in 2002 and Best of Show at ACCE in 2005
• Industry experience includes Banking/Financial Services, Business Services, Communications, Customer Care Outsourcing, Insurance, Manufacturing, and Travel/Hospitality
• Job positions include Collections, Customer Care, Customer Care with Sales, Inbound Sales, Market Research, Outbound Sales, Supervisors, and Technical Support

Discover how FurstPerson can help you select candidates that CAN and WILL do the job. Contact us at 1-888-626-3412 to discuss how we can help you reduce your hiring risk and boost profits.