1stScribe is workplace writing test designed for jobs that provide support via email and chat, or who develop instructional text or knowledge base content. 1stScribe measures a candidate’s knowledge of grammar, punctuation, word usage, clarity of expression, and concise communication.
1stTech is a multiple-choice test that measures candidates’ technical knowledge and skill related to computer hardware, software, peripherals, network and connectivity, and troubleshooting. 1stTech is designed to be customizable to meet specific job or business requirements. This tool is particularly effective in assessing a candidate’s ability to troubleshoot basic technology issues independently from a home office environment.
1stSolve is a problem-solving test that evaluates an applicant’s ability to learn information quickly and apply it effectively. 1stSolve measures verbal and numerical problem-solving abilities using a scenario-based, multiple choice format.
English, Spanish, and French-Canadian
A web-based personality assessment that evaluates an applicant’s attitudes, behaviors, and interpersonal style, 1stScreen is based on the Big Five taxonomy of personality, the prevailing model in the field of personality assessment with a proven record for predicting on-the-job behaviors and performance. 1stScreen identifies applicants who are likely to “fit” with the behavioral requirements of a targeted job, and is flexible enough to be used for virtually any job in any industry.
Supervisor Audition® is a multimedia simulation that allows applicants to play the part of a contact center supervisor. Supervisor Audition® measures a candidate’s potential to operate in a fast-paced environment while solving problems.
CC Audition® Chat provides a highly realistic chat environment designed to help hiring managers measure the work skills and abilities required to be a successful chat agent. CC Audition® Chat provides a realistic job preview and requires job candidates to manage up two chats simultaneously.
CC Audition® Outbound Sales is a multimedia simulation that allows applicants to play the part of a contact center sales representative. CC Audition® Outbound Sales measures a candidate’s outbound sales skills.
CC Audition® Sales is a multimedia simulation that allows applicants to play the part of a contact center sales and service representative. CC Audition® Sales measures a candidate’s sales and service skills across a variety of inbound customer inquiries.
FurstPerson believes that the best way to measure job-relevant skills is to ask the candidate to demonstrate the ability to learn and perform a job’s essential duties. CC Audition® Service is a multimedia simulation that allows applicants to play the part of a contact center service representative. The simulation measures a candidate’s contact center and service skills while supporting a variety of inbound customer calls.