Success Story - Financial/Collections

Hire Better Employees and Reduce Risk of Hiring Poor Performers

Company :
Credit card division of a Fortune 500 financial services institution.

Contact Center Position :
Collection agents to collect credit card payments from customers.

Operations Scope :
Two collection contact centers with 750 agents.

Company Objectives :
Improve the hiring process by implementing an assessment tool that predicts future collection job performance.

Key FurstPerson Service Utilized :
Realistic web-based preview simulation.

Major Impact :

• 83% of candidates said the simulation increased their interest in the job.
• Assessment predicts key performance metrics.
• $1 invested yielded $10 in performance return.

Click here to print this Success Story. (PDF 906kb)

Discover how FurstPerson can help you select candidates that CAN and WILL do the job. Contact us at 1-888-626-3412 to discuss how we can help you reduce your hiring risk and boost profits.