Success Story - Recruitment Process Outsourcing

Company :
Global provider of wireless communications services to consumers and businesses.

Positions :
Customer service professionals with cross-selling responsibilities.

Operations Scope :
Six contact centers across the United States.

Company Objectives :
Manage end to end hiring solution for client with the goal of reducing attrition, improving class fill rate, and hiring frontline agents that provide better customer satisfaction.

Key FurstPerson Service Utilized:

Recruitment Process Outsourcing

• Comprehensive labor market analysis.
• Recruitment marketing campaigns and sourcing programs.
• Candidate response management via FurstPerson Candidate Response Center.
• Site visit scheduling.
• On site process management
• Selection testing including realistic job preview, biographical data inventory, job fit personality test, cognitive ability assessment
• Behavioral Interview to confirm that the candidate is a good fit
• Site tour and question/answer session
• Candidate communications prior to offer stage
• Offer management

Major Impact :

• Launched program in six weeks
• Developed and implemented employee referral program with 60% participation
• Reduced 0 to 90 day attrition against historical figures
• Assessment tools predict turnover and job performance
• Speed / quality of hire improved
• Reduced need for heavy internal staff involvement to help preserve operational efficiency
• Recruiting efficiency index of 4.2% versus 14.2% national average according to staffing.org

Discover how FurstPerson can help you select candidates that CAN and WILL do the job. Contact us at 1-888-626-3412 to discuss how we can help you reduce your hiring risk and boost profits.