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Success Story - Communications/Customer Service
Reduce Total Hiring Cost by Reducing Turnover
Company :
Multinational telecommunications company hiring over 4,000 customer care agents per year.
Contact Center Position :
Customer care contact center agents handling calls including cross-selling and up-selling components.
Operations Scope :
Five customer care centers located in the United States .
Company Objectives :
Streamline the hiring process and reduce new hire 0 to 90 day attrition.
Key FurstPerson Service Utilized :
- Job analysis to define job requirements.
- Customized hiring process including FurstPerson Talent Center phone screen and web-based realistic job preview simulation.
Major Impact :
- Provide a consistent process that allows for continuous improvement.
- Improved 0 to 90 day retention by 40%.
- Saved over $4,000 per person in first 90 days.
Click here to print this Success Story. (PDF 901kb)
Discover how FurstPerson can help you select candidates that CAN and WILL do the job. Contact us at 1-888-626-3412 to discuss how we can help you reduce your hiring risk and boost profits.
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