Success Story - Travel/Reservations

Predict Job Performance and Tenure with Capability Assessment

Company :
Contact Center of a major worldwide hotel chain.

Contact Center Position :
Reservation agents.

Operations Scope :
One contact center with 450 agents.

Company Objectives :
Hire better agents who will stay longer.

Key FurstPerson Service Utilized :

• Job analysis to define job requirements.
• Web-based assessment tool that evaluates candidates' capabilities to perform.

Major Impact :

• Capability assessment helps to predict future job performance and attrition.
• People staying on the job tend to have higher learning ability, greater interest in teamwork, and be more socially outgoing.
• Higher expressiveness and idea generation from capability assessment relate to better job performance.

Discover how FurstPerson can help you select candidates that CAN and WILL do the job. Contact us at 1-888-626-3412 to discuss how we can help you reduce your hiring risk and boost profits.