Success Story -Communications/Attrition Study

Determine Top Reasons for Voluntary Attrition

Company :
Fortune 500 Satellite TV communications company.

Positions :
Contact center customer services, field services, and corporate positions.

Operations Scope :
Over 1,300 individuals who left the company voluntarily.

Company Objectives :
Understand why people leave as part of the effort to improve operations.

Key FurstPerson Service Utilized :
Outbound calls to conduct phone interviews. Over 2,500 calls made in four days to complete 300+ interviews.

Major Impact :

• Top reason for leaving is the hours and shifts for contact center customer services representatives.
• Top reason for leaving is dissatisfaction with their pay for field services and corporate personnel.
• These reasons differ from those given during internal exit interviews, indicating the significance of using a third party.
• Opportunities exist to decrease voluntary attrition by selecting people with good job fit.

Discover how FurstPerson can help you select candidates that CAN and WILL do the job. Contact us at 1-888-626-3412 to discuss how we can help you reduce your hiring risk and boost profits.