Success Story - Financial/Site Selection

Determine Viable Location for New Contact Center

Company :
Fortune 500 Banking/Financial Services institution.

Contact Center Position :
New contact center.

Operations Scope :
Two Florida labor markets.

Company Objectives :
Determine which location can support a new contact center operation.

Key FurstPerson Service Utilized :

• "Blind" print and Internet advertising to attract candidates.
• Integrated Voice Response (IVR) automated job hotline to screen candidates.
• Phone scheduling to set up testing sessions.
• Web-based assessment tool to evaluate candidates' mental ability to perform job requirements.
• Web-based assessment tool to measure candidates' willingness to do the job.
• Realistic web-based interactive job preview simulation.

Major Impact :

• Both labor markets scored as top locations to build a customer service based contact center and in the middle as locations to build a sales-oriented contact center.
• Both labor markets experienced strong applicant flow in a short (5-6 days) time span.
• One labor market offered a more diverse mix of candidate levels, including many interested in management positions.
• FurstPerson recommended the company review other data such as the unemployment rate, workforce size, total project cost, and whether new employers may be opening facilities when making the decision.

Discover how FurstPerson can help you select candidates that CAN and WILL do the job. Contact us at 1-888-626-3412 to discuss how we can help you reduce your hiring risk and boost profits.