Success Story - Business Process Outsourcing/Customer Service

Generate Significant ROI with Capability Assessment

Company :
Fortune 500 business process outsourcing and consulting firm.

Contact Center Position :
Customer service associates handling client benefits, retirement, and insurance questions.

Operations Scope :
Three centers in the United States.

Company Objectives :
Reduce attrition and predict tenure based on capability assessment.

Key FurstPerson Service Utilized :
Web-based assessment tool that evaluates candidates' capabilities to perform.

Major Impact :

• Implementing assessment tool decreased turnover by 21%.
• Higher assessment score correlated to higher likelihood of staying past first review period.
• Using FurstPerson service yielded a return on investment of over 600%.

Discover how FurstPerson can help you select candidates that CAN and WILL do the job. Contact us at 1-888-626-3412 to discuss how we can help you reduce your hiring risk and boost profits.