Success Story - Product Testing/Starting Center

Start New Centers with Recruitment Process Outsourcing

Company :
Independent, not-for-profit product safety testing and certification organization.

Positions :
Customer service professionals with cross-selling responsibilities.

Operations Scope :
Five new centers in the United States and Canada, the first for the organization.

Company Objectives :
Staff contact centers efficiently and effectively with agents with customer service and cross-selling abilities and responsibilities.

Key FurstPerson Service Utilized:

End-to-end recruitment and assessment process

• Job analysis to define job requirements.
• Advertising to attract candidates.
• Integrated Voice Response (IVR) automated job hotline for initial screening.
• Phone interview to assess candidates' oral communication skills.
• Realistic web-based interactive job preview simulation.
• Role-play over the phone.
• Behavioral interview to confirm whether the candidate is a good fit.

Major Impact :

• Successfully staffed five new contact centers in a short period of time.
• FurstPerson handled screening and assessment process to deliver only pre-qualified candidates to product testing organization.
• Reduced need for heavy internal staff involvement to help preserve operational efficiency.

Discover how FurstPerson can help you select candidates that CAN and WILL do the job. Contact us at 1-888-626-3412 to discuss how we can help you reduce your hiring risk and boost profits.