Solutions

Collections

FurstPerson’s Collections hiring solution provides you with a proven approach to identify key success factors to the job, develop a hiring profile for the care positions, and implement a web-based solution that will enable you to qualify each job candidate for the Collections job profile. You’ll be able to leverage FurstPerson’s extensive call center hiring research and award-winning assessments which include interactive simulations.

FurstPerson’s Collections hiring solution will help you:

Define your collections jobs in terms of measurable competencies like stress tolerance, composure, and compliance that are important to meeting performance expectations in your technical support organization
Formalize a job profile using these competencies
Select the right assessment tools to match job candidates against the job profile
Validate that the hiring solution is predicting successful performance against your key collections metrics.

Results You Can Expect with FurstPerson's
Collections Hiring Solution:

Retention	Clients have reduced 0 to 90 day turnover by 10% to 70%
Performance	Clients have experienced 5% to 30% performance improvement for new hires in critical sales metrics like % opportunity captured and % promises kept Improved new hire training graduation rate New hires ramp faster accelerating your production gains
Process Efficiencies	Save recruiters time by qualifying candidates with data-driven, automated hiring models Process automation reduces cycle time

Solution Features:

Delivery	Web-based with 99.4% uptime guarantee
Scale	Scalable to accommodate massive candidate volume
Assessment Tools	Ability to integrate multiple assessment tools like simulations, problem solving assessments, personality inventories, interview guides, and others to create a hiring solution that matches your unique needs
Hiring Science	Solution is based on empirical research, appropriate legal defensibility models, job analysis, and validation analysis
Customization	Customize your hiring workflow, scoring models, and company branding
Integration	Integrate with Applicant Tracking Solutions and Performance Management Solutions
Language Support	English, Spanish, French
Support	Full technical support and service level agreements available