Since 2002, FurstPerson has been hiring for home agents. FurstPerson is a leading provider of home agent hiring solutions for the contact center industry. Hire@Home, our award-winning home agent solution, is a powerful hiring system designed to enable you to evaluate your job candidates for at home or virtual contact or call center solutions.

Hiring for home agents starts with the same competency modeling that drives traditional brick and mortar call center job families. From there, the job candidate needs to be evaluated for competencies that relate specifically to the home agent job position.  FurstPerson has conducted extensive research on home agent competencies.

Hire@Home solution has unique features designed for the home agent hiring.  For example, our call center simulation, CC Audition®, has a home agent specific version.  In addition, we include a computer diagnostic tool to evaluate job candidate technology in their home office.  And, we have an integrated schedule to make it easy for you to manage the workflow.

FurstPerson’s Home Agent hiring solution will help you:

  • Define your home agent jobs in terms of measurable competencies.  Certain competencies like autonomy and perseverance become more important in the home agent role than the brick and mortar position
  • Formalize a job profile using these competencies
  • Select the right assessment tools to match job candidates against the job profile
  • Validate that the hiring solution is predicting successful performance against your key collections metrics

Solution Features:

Delivery
  • Web-based with 99.4% uptime guarantee
Scale
  • Scalable to accommodate massive candidate volume
Assessment Tools
  • Ability to integrate multiple assessment tools like simulations, problem solving assessments, personality inventories, interview guides, and others to create a hiring solution that matches your unique needs
Hiring Science
  • Solution is based on empirical research, appropriate legal defensibility models, job analysis, and validation analysis
Customization
  • Customize your hiring workflow, scoring models, and company branding
Integration
  • Integrate with Applicant Tracking Solutions and Performance Management Solutions
Language Support
  • English, Spanish, French
Support
  • Full technical support and service level agreements available

Are you ready to get started?