FurstPerson has extensive experience working with Outsourcing organizations. Our experience includes customer care, technical support, sales, and collections call types as well as home agent models.

FurstPerson has a strong understanding of the economic models that drive the Outsourcing industry and has worked closely to align pricing models, assessment solutions, and client service support with the Outsourcer's revenue triggers.

FurstPerson is in a unique position to support the complex hiring needs of the Outsourcing firm. With our ability to score candidates against multiple client programs and call types to our ability to support a private labeled solution that integrates with your marketing and sales efforts, FurstPerson has consistently driven performance results for our Outsourcing clients.

FurstPerson has demonstrated an ability to predict a variety of performance metrics for our Outsourcing clients including in domestic, off-shore, and home agent models:
  • 0 to 90 Day Attrition
  • Average Handle Time
  • Training Performance
  • Overall Call Quality
  • Calls Per Hour
  • Overall Performance

Solution Features:

Delivery
  • Web-based with 99.4% uptime guarantee
Scale
  • Scalable to accommodate massive candidate volume
Assessment Tools
  • Ability to integrate multiple assessment tools like simulations, problem solving assessments, personality inventories, interview guides, and assessments created for Supervisor hiring to create a hiring solution that matches your unique needs
Hiring Science
  • Solution is based on empirical research, appropriate legal defensibility models, job analysis, and validation analysis
Customization
  • Customize your hiring workflow, scoring models, and company branding
Integration
  • Integrate with Applicant Tracking Solutions and Performance Management Solutions
Language Support
  • English, Spanish, French
Support
  • Full technical support and service level agreements available
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