Staffing & RPO

Having provided temporary staffing solutions and Recruitment Process Outsourcing (RPO) solutions during our company history, FurstPerson is in a unique position to understand the complex needs that a staffing or RPO firm require for assessing job candidates with their end clients.

FurstPerson currently provides assessment solutions to staffing and RPO firms looking to add contact center specific assessment solutions with a proven record of helping organizations lower new hire attrition and predict job performance. You’ll be able to leverage FurstPerson’s extensive call center hiring research and award-winning assessments which include interactive simulations.

In short, FurstPerson becomes the back office expert designing, developing, and operating the assessment solution for our clients that use these solutions to gain market share with contact center organizations in their staffing or RPO markets.

Solution Features:

Delivery	Web-based with 99.4% uptime guarantee
Scale	Scalable to accommodate massive candidate volume
Assessment Tools	Ability to integrate multiple assessment tools like simulations, problem solving assessments, personality inventories, interview guides, and assessments created for Supervisor hiring to create a hiring solution that matches your unique needs
Hiring Science	Solution is based on empirical research, appropriate legal defensibility models, job analysis, and validation analysis
Customization	Customize your hiring workflow, scoring models, and company branding
Integration	Integrate with Applicant Tracking Solutions and Performance Management Solutions
Language Support	English, Spanish, French
Support	Full technical support and service level agreements available