FurstPerson’s Technical Support hiring solution provides you with a proven approach to identify key success factors to the job, develop a hiring profile for the care positions, and implement a web-based solution that will enable you to qualify each job candidate for the technical support job profile.  You’ll be able to leverage FurstPerson’s extensive call center hiring research and award-winning assessments which include interactive simulations.

 

FurstPerson's Technical Support Hiring Solution

Will Help You:

  • Define your technical support jobs in terms of measurable competencies like composure, probing, problem-solving, and listening that are important to meeting performance expectations in your technical support organization
  • Formalize a job profile using these competencies
  • Select the right assessment tools to match job candidates against the job profile
  • Validate that the hiring solution is predicting successful performance against your key technical support metrics

Results you can expect with FurstPerson's

Technical Support Hiring Solution:

Retention
  • Clients have reduced 0 to 90 day turnover by 10% to 70%
Performance
  • Clients have experienced 5% to 30% performance improvement for new hires.  Customer care metrics have included Issue Resolution, Customer Satisfaction, and Call Quality
  • Improved new hire training graduation rate
  • New hires ramp faster accelerating your production gains
Process Efficiencies
  • Save recruiters time by qualifying candidates with data-driven, automated hiring models
  • Process automation reduces cycle time

Solution Features:

Delivery
  • Web-based with 99.4% uptime guarantee
Scale
  • Scalable to accommodate massive candidate volume
Assessment Tools
  • Ability to integrate multiple assessment tools like simulations, problem solving assessments, personality inventories, interview guides, and others to create a hiring solution that matches your unique needs
Hiring Science
  • Solution is based on empirical research, appropriate legal defensibility models, job analysis, and validation analysis
Customization
  • Customize your hiring workflow, scoring models, and company branding
Integration
  • Integrate with Applicant Tracking Solutions and Performance Management Solutions
Language Support
  • English, Spanish, French
Support
  • Full technical support and service level agreements available

Are you ready to get started?