FurstPerson’s Customer Care hiring solution provides you with a proven approach to identify key success factors to the job, develop a hiring profile for the care positions, and implement a web-based solution that will enable you to qualify each job candidate for the care position job profile.  You’ll be able to leverage FurstPerson’s extensive call center hiring research and award-winning assessments which include interactive simulations.

 

FurstPerson's Customer Care Hiring Solution

Will Help You:

  • Define your customer care jobs in terms of measurable competencies like compliance, dependability, and composure which are important to meeting performance expectations in your care organization
  • Formalize a job profile using these competencies
  • Select the right assessments to match job candidates against the job profile
  • Validate that the hiring solution is predicting successful performance against your key customer care metrics

Results you can expect with FurstPerson's

Customer Care Hiring Solution:

Retention
  • Clients have reduced 0 to 90 day turnover by 10% to 70%
Performance
  • Clients have experienced 5% to 30% performance improvement for new hires.  Customer care metrics have included Average Handle Time, Customer Satisfaction, and Call Quality
  • Improved new hire training graduation rate
  • New hires ramp faster, accelerating your production gains
Process Efficiencies
  • Save recruiters time by qualifying candidates with data-driven, automated hiring models
  • Process automation reduces cycle time

Solution Features:

Delivery
  • Web-based with 99.4% uptime guarantee
Scale
  • Scalable to accommodate massive candidate volume
Assessment Tools
  • Ability to integrate multiple assessment tools like simulations, problem solving assessments, personality inventories, interview guides, and others to create a hiring solution that matches your unique needs
Hiring Science
  • Solution is based on empirical research, appropriate legal defensibility models, job analysis, and validation analysis
Customization
  • Customize your hiring workflow, scoring models, and company branding
Integration
  • Integrate with Applicant Tracking Solutions and Performance Management Solutions
Language Support
  • English, Spanish, French
Support
  • Full technical support and service level agreements available

 

Are you ready to get started?