FurstPerson’s Retail Customer Care and Service hiring solution provides you with a proven approach to identify key success factors to the job, develop a hiring profile for the care positions, and implement a web-based solution that will enable you to qualify each job candidate for the Customer Service position job profile. 

FurstPerson’s Customer Care & Service Hiring Solution

will help you:

  • Define your customer care jobs in terms of measurable competencies like compliance, dependability, and composure that are important to meeting performance expectations in your retail care and service organization
  • Formalize a job profile using these competencies
  • Select the right assessment tools to match job candidates against the job profile
  • Validate that the hiring solution is predicting successful performance against your key customer care metrics.
With FurstPerson’s Retail Customer Care & Service hiring solution you can expect to hire employees that are:
  • Better equipped to satisfy customers
  • Able to learn new skills
  • Able to use information effectively to solve problems

Solution Features:

Delivery
  • Web-based with 99.4% uptime guarantee
Scale
  • Scalable to accommodate massive candidate volume
Assessment Tools
  • Integrates assessments that measure key personality components, communication skills, critical thinking ability, and problem-solving ability
Hiring Science
  • Solution is based on empirical research, appropriate legal defensibility models, job analysis, and validation analysis.  The solution has excellent reliability and validity
Customization
  • Customize your hiring workflow, scoring models, and company branding
Integration
  • Integrate with Applicant Tracking Solutions and Performance Management Solutions
Language Support
  • English
Support
  • Full technical support and service level agreements available

Are you ready to get started?