FurstPerson’s Supervisor hiring solution provides you with a proven approach to identify key success factors to the job, develop a hiring profile for the care positions, and implement a web-based solution that will enable you to qualify each job candidate for the Supervisor job profile.  You’ll be able to leverage FurstPerson’s extensive call center hiring research and award-winning assessments which include interactive simulations.

Hiring quality Supervisors is critical to long-term new hire retention. FurstPerson's research has shown that Supervisors who can coach and develop their team and garner respect from their team typically outperform their peers.

Many organizations unfortunately assume that a high performing Agent will also be a high performing Supervisor. But, the competencies to be a successful Supervisor are different that those of a successful Agent.

FurstPerson’s Supervisor Hiring Solution Will Help You:

  • Determine who the best Supervisor is.  Promoting the best performing agent doesn't mean they will be successful as a supervisor. It is critical to evaluate the job candidate's cognitive ability, attitudes, and coaching ability
  • Define your Supervisor jobs in terms of measurable competencies like supervisor's style, coaching ability, teamwork skills, and ability to appreciate the employee that are critical to Supervisor job performance
  • Select the right assessment tools to match job candidates against the job profile
  • Validate that the hiring solution is predicting successful performance against your key Supervisor performance metrics

Solution Features:

Delivery
  • Web-based with 99.4% uptime guarantee
Scale
  • Scalable to accommodate massive candidate volume
Assessment Tools
  • Ability to integrate multiple assessment tools like simulations, problem solving assessments, personality inventories, interview guides, and assessments created for Supervisor hiring to create a hiring solution that matches your unique needs
Hiring Science
  • Solution is based on empirical research, appropriate legal defensibility models, job analysis, and validation analysis
Customization
  • Customize your hiring workflow, scoring models, and company branding
Integration
  • Integrate with Applicant Tracking Solutions and Performance Management Solutions
Language Support
  • English, Spanish, French
Support
  • Full technical support and service level agreements available

 Are you ready to get started?