FurstPerson Tools
FurstPerson has a broad portfolio of web-based customer contact tools ranging from assessments that feature interactive simulations to screening and survey tools.
Service - Brick & Mortar
FurstPerson's CC Audition® Service for brick and mortar centers is an interactive call center simulation for evaluating candidates in a customer care and technical support call types.Inbound Sales
FurstPerson's CC Audition Sales is an interactive call center simulation for assessing candidates for inbound sales call types.Service - Home Agent
FurstPerson's CC Audition Service for home agent hiring is an interactive call center simulation for assessing candidates in a home agent model for customer care and technical support call types.Talk & Note
FurstPerson's CC Audition Talk & Note is an interactive call center simulation that incorporates speech recognition and advanced system documentation.Critical Thinking / Problem Solving
1stSolve measures job candidate problem solving ability via a static or computer adaptive testing engine.Email / Web-chat
1stScribe is designed to predict performance in jobs with a specific need for clear written communication.Personality
CC AIMS measures the attitudes, interests, and motivations of the job candidate to determine job fit.Interview Guides
1stGuide is a structured interview guide that enables you to evaluate key competencies based on job success.Biographical Data
AutoScreen® Plus measures a job candidate's work habits.Speech Screening
FurstPerson's SpeechScreen provides non-native English proficiency testing for off-shore and on-shore use.Pre-Screening Questionnaires
AutoScreen® allows you to pre-screen candidates against basic business requirements that you can customize.Realistic Job Preview
FurstPerson's Realistic Job Preview allows you to create a customized introduction to your company, job, and job duties.Computer Diagnostic
FurstPerson's Computer Diagnostic tool enables you to screen the job candidate's home computer environment for home agent models.Candidate Experience
What do you job candidates think of your hiring process? FurstPerson can help you understand if you are meeting the expectations you set.Employee Surveys
FurstPerson's Employee Survey process enables you to survey current employees on key topics important to retention and employee satisfaction.Exit Interviews
FurstPerson's Exit Interview process helps you uncover why job candidates left your organization and determine action items to reduce turnover.