1stSolve is a problem solving assessment that helps contact center hiring managers evaluate a candidate's abilities in the following areas:
  • Workplace communication
  • Working with numbers 

By measuring verbal knowledge and skill, mathematical skill, and reasoning abilities, 1stSolve enables contact centers to hire agents who are better equipped to learn and apply information they need to resolve customer inquiries effectively.

1stSolve Advantages:

  • Measures the candidate's work ability for your contact center job compared to your requirements
  • Can be easily administered in multiple locations to a large group of candidates
  • Provide quick and effective feedback on candidates in less than 25 minutes
  • Helps your organization demonstrate its concern for equitable treatment through a high-tech, standardized testing procedure

Proven to predict job performance in:

  • Call Quality
  • Customer Satisfaction
  • Sales Performance
  • Learning and Applying Technical Concepts
  • Communicating Technical Concepts
  • Technical Skills

Key Facts About 1stSolve:

  • 25 items
  • 15 minutes to complete
  • Excellent reliability and validity
  • Face valid
  • Appropriate for complex contact center jobs (e.g., technical support, sales, and multi-skill jobs)


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1stSolve is just one tool available from our family of Assessment Tools.
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