Personality
FurstPerson’s personality assessment, CC AIMS, allows you to measure a job candidate’s work attitudes and answer the question – does the candidate have the desire to perform in your contact center?
CC AIMS is a web-based tool that measures and immediately scores a candidate's attitudes, interests, and motivations to work in a contact center environment.
Factors of focus are: Problem Solving, Idea Generation, Administration, Resistance to Change, Teamwork, Expressiveness, Impulsiveness, Perfectionism, Attitude Towards Work, and Self Centeredness.
CC AIMS Advantages:
CC AIMS is a web-based tool that measures and immediately scores a candidate's attitudes, interests, and motivations to work in a contact center environment.
Factors of focus are: Problem Solving, Idea Generation, Administration, Resistance to Change, Teamwork, Expressiveness, Impulsiveness, Perfectionism, Attitude Towards Work, and Self Centeredness.
CC AIMS Advantages:
- Measures the candidate's motivational fit for your contact center job compared to your requirements
- Can be easily administered in multiple locations to a large group of candidates
- Provide quick and effective feedback on candidates in less than 20 minutes
- Helps your organization demonstrate its concern for equitable treatment through a high-tech, standardized testing procedure
- Attrition
- Attendance
- Call Quality
- Sales Ratio and Conversion
- Account Retention
- Web-based for remote or in-office completion
- 100 questions
- 15 to 20 minutes to complete
CC AIMS is just one tool available from our family of Assessment Tools.
View additional tools here.
