FurstPerson’s SpeechScreen is a non-native English proficiency testing system that evaluates fluency and pronunciation so that new hires will achieve a greater level of customer satisfaction.

SpeechScreen is offered via a partnership with Nexidia®.

SpeechScreen works as follows:
  • A script is created that uses product names or scripted phrases to assure that each phoneme in the language is represented and creates a valid assessment
  • Using Nexidia’s Language Assessor engine, the system compares a candidates’ recorded reading of a script to the phonetic standard of the specified language, measures the quality of pronunciation and fluency, then reviews, scores, and ranks the recording
  • Enables contact center organizations to better align a call center agent’s language skills with customer needs which helps drive customer satisfaction
SpeechScreen advantages include:
  • Scoring consistency
  • Scalable
  • Objective
  • Quick to complete
  • Easy to distribute
  • Cost-effective
Key Facts About SpeechScreen:
  • The tool is available via a web-based interface
  • Candidates can either record the script via a microphone or via an IVR interface
  • Takes less than 6 minutes to complete
  • Candidate can complete remotely or in-office
Are you ready to get started?

 

SpeechScreen is just one tool available from our family of Assessment Tools.
View additional tools here.