Contact centers have increasingly become more critical to revenue growth.  Will your job candidates be effective at inbound sales?  With FurstPerson’s CC Audition® - Sales, you will be able to find out before you hire them.

CC Audition® Sales is a web-based call center simulation that allows job candidates to "play the part" as if they worked in your center. You get to evaluate their abilities to perform contact center job requirements for inbound sales calls.

Uniquely set in a realistic contact center environment, job candidates go through the following stages in the simulation:
  • Introduction
  • Training session
  • Three call scenarios
  • Simulation exit
CC Audition® Sales measures:
  • Computer Ability – navigating the computer system quickly and efficiently
  • Accuracy – Accuracy with details and information
  • Multi-tasking – Managing several tasks simultaneously
  • Sales orientation  - Effective probing, building rapport, persuasive ability, customer education, active listening, assertiveness, overcoming resistance
CC Audition® Sales Advantages:
  • Allows you to evaluate candidates in a simulated contact center environment, the next best thing to an actual day on the job
  • Enables candidates to determine if they could enjoy working in a contact center environment and then to self-screen out of the hiring process if necessary
  • Increases the probability your employees have the ability and skills for your inbound sales position
  • Candidates who do well on CC Audition® Sales tend to perform better in sales roles
Key Facts about CC Audition® Sales:
  • Takes about 35 to 40 minutes to complete
  • Web-based
  • Can be proctored or unproctored
Additional versions of CC Audition® include:
  • Service – Brick & Mortar
  • Service – Home Agent
  • Talk & Note
Are you ready to get started?

 

CC Audition is just one tool available from our family of Assessment Tools.
View additional tools here.