How will job candidates manage your calls? Find out before you hire them with CC Audition®, FurstPerson's interactive call center simulation.

 

CC Audition® Service is a web-based call center simulation that allows job candidates to "play the part" as if they worked in your center. You get to evaluate their abilities to perform contact center job requirements for service and support call types.

Set in a brick and mortar contact center, job candidates go through the following stages in the simulation:
  • Introduction
  • Training session
  • Three call scenarios
  • Simulation exit

CC Audition® Service measures:

  • Computer Ability - navigating the computer system quickly and efficiently
  • Accuracy - Accuracy with details and information
  • Multi-tasking - Managing several tasks simultaneously
  • Customer Service Orientation - Listening skills, following procedure and decision making

CC Audition® Service Advantages:
  • Allows you to evaluate candidates in a simulated contact center environment, the next best thing to an actual day on the job
  • Enables candidates to determine if they could enjoy working in a contact center environment – and then to self-screen out of the hiring process if necessary
  • Increases the probability your employees have the ability and skills for your contact center job
Candidates who do well on CC Audition® Service tend to be better performers with:
  • Better average handle time
  • Better call quality
  • Better overall performance
  • Better 0 to 90 day retention
  • Higher productivity
  • Better processing and account accuracy
Key Facts about CC Audition® Service:
  • Takes about 35 to 40 minutes to complete
  • Web-based
  • Can be proctored or unproctored
  • Available in English, Spanish,  English/Spanish (calls in Spanish, system in English), and French-Canadian
Additional versions of CC Audition® include: Are you ready to get started?