Hire
Hire the Right Employees into your contact center
FurstPerson provides web-based employee selection assessments through our online software system, 1stHire. Designed for the call center industry, our assessments help you identify top performers who will stay on the job longer and perform better.
Learn how we work with our clients through our 8 Steps to Great Call Center Hiring.
Assessment Products:
Call Center Simulation, Problem Solving Test, Personality Test, E-mail / Web Chat Test, Biodata Assessment, Behavioral Interviews, Oral Communication Screening, Home Agents, Team Leaders, Pre-screening Questions
Job Families:
Collections, Customer Care, Sales, Home Agents, Supervisors, Technical Support
Industries:
Banking, Business Services, Financial Services, Healthcare, Insurance, Outsourcing, Staffing / RPO, Telecommunications, Technology & Software, Travel and Hospitality
We can help you improve:
Call Center Turnover, Adherence, Call Quality / Issue Resolution / First Call Resolution, Call Management, Training
Our 100% web-based assessment tools and call center simulations let you identify top performers quickly without costly technology investments. And the assessment tools let you evaluate candidates from their home or your office.
Our consultative model, backed by data-driven research and development and industry leading tools, lead to results. We have been consistently successful in helping organizations achieve a 15% to 50% reduction in 0 to 90 day attrition and a 5% to 20% improvement in new hire performance.
