Assessment Products
FurstPerson assessment products and job simulations are designed specifically for the contact and call center industry. Each assessment tool is designed to optimize the candidate experience with highly accurate, predictive results.
To generate the best results for our clients , we are 100% fully committed to data-driven, empirical research. Our assessment tools have been validated across dozens of industries, organizations, and job families. We are dedicated to following best practices to ensure that our assessments are validated in every organization and for every job for which they will be used to evaluate and hire candidates.
General features and benefits of the FurstPerson assessment system include:
- Web-based hiring assessments and delivery system which equates to a lower technology investment for your contact center.
- Integrated hiring system that enables hiring teams to qualify job candidates against your job success profile.
- Enables you to turn the hiring process into automated, measurable and repeatable processes.
- Industry leading portfolio of assessments including web-based simulations, cognitive ability assessments, personality inventories, and bio-data tests - all designed for call center hiring.
- Manage your hiring process from candidate contact to candidate qualification.
- Proven ability to predict new hire retention and job performance.
- Strong return on investment – $1 invested yields $3 to $20 in return
