Problem Solving Tests - 1stSolve

1stSolve is a problem solving test that helps contact center hiring managers evaluate a candidate's abilities in the following areas:

• Workplace communication
• Working with numbers

By measuring verbal knowledge and skill, mathematical skill, and reasoning abilities, 1stSolve enables contact centers to hire agents who are better equipped to learn and apply information they need to resolve customer inquiries effectively.

Key Facts About 1stSolve

• 25 items
• 15 minutes to complete
• Excellent reliability and validity
• Face valid
• Appropriate for complex contact center jobs (e.g., technical support, sales, and multi-skill jobs)

To learn more about our problem solving test solutions, please contact us or call 1-888-626-3412.

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