Call Center Simulation – CC Audition®

How will job candidates manage your calls? Find out before you hire them with CC Audition®.

The CC Audition® is a web-based job simulation that allows job candidates to "play the part" as if they worked in your center. You get to evaluate their abilities to perform contact center job requirements.

CC Audition® is available in Spanish as well as the award winning Home Agent edition.

CC Audition® Description:

In about 35 minutes, job candidates complete the following simulation modules:

• Introduction
• Training session
• Three call scenarios
• Simulation exit

The CC Audition® measures computer ability, multi-tasking, accuracy, and customer service orientation.

CC Audition® Advantages:

• Allows you to evaluate candidates in a simulated contact center environment, the next best thing to an actual day on the job
• Enables candidates to determine if they could enjoy working in a contact center environment – and then to self-screen out of the hiring process if necessary
• Increases the probability your employees have the ability and skills for your contact center job

 

To learn more about our CC Audition® solution, please contact us or call 1-888-626-3412.

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