Adherence

Will your employee be in the "ready mode" when he or she is scheduled to be? Schedule Adherence is a critical performance metric for most contact centers. Poor Schedule Adherence within a contact center or production team can create havoc for maintaining Service Level performance.

As we outline in our Hiring Solutions Overview, FurstPerson strongly encourages a local job analysis and validation study to best identify the competencies that drive success in your organization.

Employees with successful Schedule Adherence performance tend to have the right Work Habits and Work Attitudes. To successfully evaluate job candidates against these two competency quadrants, FurstPerson suggests the AutoScreen® PLUS and CC AIMS assessments.

FurstPerson Recommends

To learn more, please contact us or call us at 1-888-626-3412.

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