New Hire Retention

Turnover is expensive. Our research shows that the variable cost of attrition is $4,500 per person that leaves your organization. If you have a 500 agent center with 50% annualized attrition, that equals $1,125,000 in annual turnover costs.

FurstPerson has extensive experience at improving New Hire Retention through the use of our assessment solutions. Reductions in early stage attrition of 10% to 50% are attainable.

Understanding the causes of attrition are critical to improving New Hire Retention. FurstPerson strongly encourages a local job analysis and validation study to best identify the competencies that drive retention in your organization.

Based on extensive job analysis research, client feedback, and data-driven hiring results analysis, FurstPerson has identified several factors that lead to poor hiring decisions that drive high turnover. Some of these factors include:

• The job was not clearly explained to the candidate or was oversold
• The candidate has poor prior work habits, which leads to poor future work habits
• The candidate does not have the right work ability both at the cognitive and interpersonal level for the job
• The candidate cannot manage the interpersonal requirements for the job
• The new hire's interests and attitudes do not match the required job preferences – that is a poor job fit
• The new hire is working for poor team leaders that cannot coach, motivate, or lead their teams

For a comprehensive solution to reduce turnover and improve New Hire Retention, learn more about our 1stHIRE system.

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To learn more, please contact us or call us at 1-888-626-3412.

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