Printed from: http://www.furstperson.com/hire/industry/financial/index.cfm
Date/Time: 7/30/2010 4:39:07 AM MST

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Banking & Financial Services

FurstPerson has extensive experience working with banking and financial services organizations.

Our experience includes assessment solutions for customer care, care plus sales, sales, and collections. This includes conducting local job analysis surveys and local validation studies.

Performance metrics used in the validation studies vary by client but typically a call quality measure, sales measure, and call management measure. For collections it usually involves a measure of promises made and promises kept.

In addition, our experience also includes assessing for licensing requirements.

Clients in the Banking and Financial Services industries have typically used our 1stHIRE solution to create a customized assessment process for their contact center recruiting needs.