Insurance
FurstPerson has extensive experience working with Insurance organizations. Our experience includes customer care, sales, and claims call types.
Similar to the financial services industry, front-line agents in an insurance firm's contact center are required to maintain a constant knowledge of products and services and potentially be licensed to manage certain calls. This creates unique requirements for hiring into care, sales, and claims.
FurstPerson has demonstrated an ability to predict the following performance metrics with our insurance clients:
- New hire retention / turnover
- Call Quality
- Schedule Adherence
- Calls Per Hour
- Overall Performance
Our insurance clients have used a variety of assessments but in all cases the 1stHIRE solution is the starting point for creating a customized hiring model. In addition, each insurance client began with a job analysis and validation study.
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To learn more, please contact us or call us at 1-888-626-3412.
Improving the Probability of Making the Right Hire: Part 12
Predicting New Hire Retention for Sales, Service, and Claims in the Insurance Industry (232KB)