Outsourcing

FurstPerson has extensive experience working with Outsourcing organizations. Our experience includes customer care, technical support, sales, and collections call types as well as home agent models.

FurstPerson has a strong understanding of the economic models that drive the Outsourcing industry and has worked closely to align pricing models, assessment solutions, and client service support with the Outsourcer's revenue triggers.

FurstPerson has demonstrated an ability to predict a variety of performance metrics for our Outsourcing clients including:

• 0 to 90 Day Attrition
• Average Handle Time
• Training Performance
• Overall Call Quality
• Calls Per Hour
• Overall Performance

FurstPerson is in a unique position to support the complex hiring needs of the Outsourcing firm. With our ability to score candidates against multiple client programs and call types to our ability to support a private labeled solution that integrates with your marketing and sales efforts, FurstPerson has consistently driven hiring results for our Outsourcing clients.

Our Outsourcing clients have used a variety of assessments but in all cases the 1stHIRE solution is the starting point for creating a customized hiring model.

FurstPerson Recommends

To learn more, please contact us or call us at 1-888-626-3412.

• 
•