Printed from: http://www.furstperson.com/hire/industry/technology/index.cfm
Date/Time: 7/30/2010 4:37:14 AM MST

Next Steps

Technology / Software

FurstPerson has experience working with contact centers involved in Technology and/or Software.

In many cases, call types in the Technology / Software contact center require more emphasis on the problem solving and learning capabilities of the job candidate because of the complex technical support nature of the call. Not only does FurstPerson have experience with Technical Support positions in this industry group, but also customer care and sales. This includes conducting local job analysis surveys and local validation studies.

We have experience predicting the following performance metrics:

Overall Performance Rating
Customer Service Performance
Problem Solving Performance
Dependability and Accountability

Clients in the Technology and Software industries have typically used our 1stHIRE solution to create a customized assessment process for their contact center recruiting needs.