Telecommunications
FurstPerson has extensive experience providing assessment solutions to the Telecommunications industry which includes wireless, wireline, and pay for TV segments. Approximately 25% of FurstPerson's daily candidate volume is from the Telecommunications industry.
FurstPerson has proved assessment solutions for customer care, sales, account retention and winback, technical support, and collections. In addition, FurstPerson has provided home agent solutions as well.
FurstPerson has predicted a variety of performance metrics for our Telecommunication clients including:
- 0 to 90 Day Turnover
- Annual Turnover
- Training Performance
- Average Handle Time
- Calls Per Hour
- Repeat Call Ratio
- Overall Productivity
- Account Save Ratio
- Subscription Activation Ratio
- Sales Per Call
- Overall Call Quality
- First Call Resolution
- Issue Resolution
Our Telecommunication clients have used a variety of assessments but in all cases the 1stHIRE solution is the starting point for creating a customized hiring model.
FurstPerson Recommends
To learn more, please contact us or call us at 1-888-626-3412.
Improving the Probability of Making the Right Hire: Part 11
Hiring for Technical Support Respresentatives (227KB)