Printed from: http://www.furstperson.com/hire/industry/travel/index.cfm
Date/Time: 7/30/2010 4:38:13 AM MST

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Travel / Hospitality

FurstPerson has experience working with contact centers involved in the travel and hospitality industries.

Our experience includes assessment solutions primarily for customer care and sales. This includes conducting local job analysis surveys and local validation studies.

Performance metrics used in the validation studies vary by client but have included:

Service Quality
Sales Yield
New Hire Retention

Clients in the Travel and Hospitality industries have typically used our 1stHIRE solution to create a customized assessment process for their contact center recruiting needs.