Home Agents

Since 2002, FurstPerson has been hiring for home agents. FurstPerson is a leading provider of home agent hiring solutions for the contact center industry. Our Hire@HOME solution was named a Best of Show by ICMI at the 2007 Call Center Demo in Miami.

Hiring for home agents starts with the same competency modeling that drives traditional brick and mortar call center job families. From there, the job candidate needs to be evaluated for competencies that relate specifically to the home agent job position.

To better evaluate job candidates for home agent positions, FurstPerson has developed specific assessments, like our CC Audition® Home Agent version, that allow you to accurately qualify a job candidate for the home agent role. In addition, the Hire@HOME solution and SpeechScreen solution can add additional capabilities to your ability to qualify job candidates for the home agent job.

As we outline in our Hiring Solutions Overview, FurstPerson strongly encourages a local job analysis and validation study to best identify the competencies that drive success in your organization.

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To learn more, please contact us or call us at 1-888-626-3412.

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