Customer Care

FurstPerson has extensive experience helping contact center organizations qualify job candidates for customer care positions. Our experience ranges from simple account inquiries to complex customer problem resolution.

Based on a study drawn from our job analysis work with 50 FurstPerson clients, several competencies are critical to successful Customer Care job performance including compliance, composure, dependability, detail orientation, integrity, learning aptitude, listening, oral communication, professionalism, stress tolerance, and tact.

As we outline in our Hiring Solutions Overview, FurstPerson strongly encourages a local job analysis and validation study to best identify the competencies that drive success in your organization.

For Customer Care hiring, FurstPerson suggests a combination of assessments to best measure the competencies outlined. These assessments include the AutoScreen® PLUS, CC AIMS, and CC Audition® call center simulation. Or, learn about our comprehensive, customized 1stHIRE system.

FurstPerson Recommends

To learn more, please contact us or call us at 1-888-626-3412.

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