Printed from: http://www.furstperson.com/hire/job/collections/index.cfm
Date/Time: 7/30/2010 4:30:35 AM MST

Next Steps

Collections

In the contact center industry, the role of the collector is challenging. Whether you are a third party provider or collecting from your own accounts, the job of the collector is extremely performance driven.

Based on a study drawn from our job analysis work with 50 FurstPerson clients, several competencies are critical to successful job performance in Collections. These include compliance, composure, dependability, listening, oral communication, positive attitude, professionalism, stress tolerance, tact, team player, and time management.

As we outline in our Hiring Solutions Overview, FurstPerson strongly encourages a local job analysis and validation study to best identify the competencies that drive success in your organization.

Clients hiring for Collection positions use assessments like the AutoScreen® PLUS, CC AIMS, and CC Audition® call center simulation. Or, learn about our comprehensive, customized 1stHIRE system.