Printed from: http://www.furstperson.com/hire/job/technical/index.cfm
Date/Time: 7/30/2010 4:31:56 AM MST

Next Steps

Technical Support

FurstPerson has extensive experience helping contact center organizations qualify job candidates for Technical Support roles. Ranging from Level 1 support to more complex, critical Technical Support roles, FurstPerson has provided assessments to enable contact center groups across many industries the ability to evaluate Technical Support job candidates for these roles.

Based on a study drawn from our job analysis work with 50 FurstPerson clients, several competencies are critical to successful Technical Support job performance including compliance, composure, computer skills, dependability, listening, oral communication, probing, problem solving, stress tolerance, and tact.

As we outline in our Hiring Solutions Overview, FurstPerson strongly encourages a local job analysis and validation study to best identify the competencies that drive success in your organization.

To qualify job candidates for Technical Support roles, FurstPerson clients have used the AutoScreen® PLUS, CC AIMS, CC Audition® call center simulation, and other cognitive ability assessments. Or, learn about our comprehensive, customized 1stHIRE system.