Press Releases
06.17.2013
FurstPerson Named Best Technology Solutions Provider at 2013 Call Center Excellence Awards
FurstPerson today announced that the company has been named as the winner in the Best Technology Solutions Provider category of the 2013 Call Center Excellence Awards, which recognize and promote the most innovative call center solutions and individuals.
06.05.2013
FurstPerson Named as Finalist for the 2013 Call Center Excellence Awards
FurstPerson, a Chicago-based provider of talent assessment solutions, today announced that the company has been named as a finalist in the Best Technology Solutions Provider category for the 2013 Call Center Excellence Awards, which recognize and promote the most innovative call center solutions and individuals over the past year.
03.12.2013
FurstPerson SmartGuide Brings Objectivity to the Interview
FurstPerson, a Chicago based provider of talent assessment solutions, today announced availability of FurstPerson SmartGuide, an interview tool that leverages data and analytics to significantly improve interview outcomes. SmartGuide brings both innovation and standardization to the job interview process.
02.19.2013
Furstperson to Present on Technology Innovator Panel at 2013 Home Working Summit
FurstPerson, a provider of talent assessment solutions for the contact center industry, today announced it has been selected to present on the Technology Innovator panel at the 2013 Home Working Summit. Technology innovators are those whose teleworking solutions have disrupted the contact center space, helping businesses to cut costs, drive employee satisfaction and retention, and improve the customer experience.
04.12.2012
FurstPerson Co-sponsors Contact Center Executive Summit; Invites Leaders to Industry’s Top Summit
FurstPerson, a Chicago-based provider of talent assessment solutions for the contact center industry, today announces the Contact Center Executive Summit, a premier educational and networking event the company is co-sponsoring May 16th and 17th in Denver, CO. FurstPerson is a Diamond sponsor of the event and has arranged for discounted guest passes for clients and FurstPerson friends.
06.13.2011
FurstPerson Improves Retail Hiring
Launches Web-based Solution that Helps Retailers Evaluate Job Candidates' Fit
05.31.2011
FurstPerson Contact Center Simulation Improves Sales Agent Hiring
FurstPerson today announced general availability of CC Audition® Sales, a sophisticated, web-based, multi-media contact center simulation designed specifically for inbound sales roles.
05.04.2011
FurstPerson Invites Leaders to Industry's Top Executive Summit
Co-Hosts Premier Event Providing Insights into Better Strategies and Technologies
01.18.2011
FurstPerson Receives Customer Interaction Solutions® Magazine’s 2010 Product of the Year Award
CC Audition® Talk & Note and Sales Honored for Exceptional Innovation.
11.01.2010
NACC News Note features FurstPerson
Industry analyst Paul Stockford of Saddletree Research writes about Contact Center Hiring Strategies.
10.27.2010
FurstPerson's CEO Jeff Furst to Speak at the Call Center Optimization Forum in Dallas, Texas
Session to highlight pre-employment hiring and assessment best practices.
10.19.2010
Customer Management IQ:
Applying Social Media to Call Center Recruiting
FurstPerson's Tim McDaris explores the viability and popularity of using social media as a recruiting source in the call center space.10.05.2010
FurstPerson Announces Release of New Interactive Simulation
CC Audition® Talk & Note helps contact centers meet hiring challenges.9.20.2010
FurstPerson Named Frost & Sullivan’s U.S. Contact Centers' Choice: Best Solution Provider for Agent Life-Cycle HR Software
According to the industry analyst report 2010 U.S. Contact Center Market: Trends in Contact Center Strategies, Operations, and Technologies
9.19.2010
OVUM Thinks We're Cool
Ian Jacobs at OVUM wrote a report called “Three cool customer interaction technology companies in North America.” FurstPerson was featured as one of these cool companies.
9.07.2010
FurstPerson's CEO Jeff Furst to Speak at the Call Center Optimization Forum in Minneapolis
2.01.2010
FurstPerson Wins 2009 Product of the Year Award from Customer Interactive Solutions Magazine
Company recognized for delivering exceptional customer ROI on two solutions.
1.12.2009
FurstPerson Wins 2008 Product of the Year Award from Customer Interactive Solutions Magazine
Company recognized for CC Audtion web-based call center simulation.
