06.13.2011

FurstPerson Improves Retail Hiring

Launches Web-based Solution that Helps Retailers Evaluate Job Candidates' Fit
 

 

05.31.2011

FurstPerson Contact Center Simulation Improves Sales Agent Hiring

FurstPerson today announced general availability of CC Audition® Sales, a sophisticated, web-based, multi-media contact center simulation designed specifically for inbound sales roles.

 

05.04.2011

FurstPerson Invites Leaders to Industry's Top Executive Summit

Co-Hosts Premier Event Providing Insights into Better Strategies and Technologies
 

 

01.18.2011

FurstPerson Receives Customer Interaction Solutions® Magazine’s 2010 Product of the Year Award 

CC Audition® Talk & Note and Sales Honored for Exceptional Innovation.
 

 

11.01.2010

NACC News Note features FurstPerson

Industry analyst Paul Stockford of Saddletree Research writes about Contact Center Hiring Strategies.

 

10.27.2010

FurstPerson's CEO Jeff Furst to Speak at the Call Center Optimization Forum in Dallas, Texas

Session to highlight pre-employment hiring and assessment best practices.

 

10.19.2010

Customer Management IQ:

Applying Social Media to Call Center Recruiting

FurstPerson's Tim McDaris explores the viability and popularity of using social media as a recruiting source in the call center space.
 

10.05.2010

FurstPerson Announces Release of New Interactive Simulation

CC Audition® Talk & Note helps contact centers meet hiring challenges.
 

9.20.2010

FurstPerson Named Frost & Sullivan’s U.S. Contact Centers' Choice: Best Solution Provider for Agent Life-Cycle HR Software 

According to the industry analyst report 2010 U.S. Contact Center Market:  Trends in Contact Center Strategies, Operations, and Technologies

 

9.19.2010

OVUM Thinks We're Cool

Ian Jacobs at OVUM wrote a report called “Three cool customer interaction technology companies in North America.” FurstPerson was featured as one of these cool companies.

 

9.07.2010

FurstPerson's CEO Jeff Furst to Speak at the Call Center Optimization Forum in Minneapolis


 

4.27.2010

FurstPerson’s CEO Jeff Furst to Speak at 9th Annual Select Noble Users Group Conference


 

2.01.2010

FurstPerson Wins 2009 Product of the Year Award from Customer Interactive Solutions Magazine

Company recognized for delivering exceptional customer ROI on two solutions.


 

1.12.2009

FurstPerson Wins 2008 Product of the Year Award from Customer Interactive Solutions Magazine

Company recognized for CC Audtion web-based call center simulation.