FurstPerson Receives Customer Interaction Solutions® Magazine’s 2010 Product of the Year Award
CHICAGO – January 18, 2011 — FurstPerson, a Chicago-based company that provides pre-employment hiring solutions to the contact center industry, announced today that both its CC Audition Talk & Note and CC Audition Sales products have received a 2010 Product of the Year Award from Technology Marketing Corporation’s (TMC®) Customer Interaction Solutions magazine, the leading publication covering CRM, call centers and teleservices since 1982.
FurstPerson’s CC Audition Talk & Note builds on the existing CC Audition interactive simulation product line, leveraging speech applications to create a simulation that is even more like the contact center job and demonstrates the ability to predict key call control and customer satisfaction metrics.
CC Audition Sales web-based simulation assessment allows contact center organizations to evaluate job candidates in a realistic call center environment. The assessment measures multi-tasking, computer ability, accuracy, and sales orientation.
“Our culture and approach to business revolves around client focus, hiring science and technology and product innovation,” said FurstPerson President and CEO Jeff Furst. “The CC Audition product family is a great example of product innovation driven by client focus, expertise with simulation technology and delivery, and extensive research and empirical analysis all with the goal of driving value for our clients. We’re thrilled to again be honored by TMC’s Customer Interactive Solutions magazine for the benefits we’ve been able to deliver to our customers.”
“FurstPerson was granted two 2010 Product of the Year Awards for its achievement in advancing contact center technologies. CC Audition Sales and CC Audition Talk & Note have demonstrated excellence as well as provided ROI for the companies that use it,” said Rich Tehrani, CEO, TMC. “Customer Interaction Solutions magazine has been honoring innovative companies for 13 years and FurstPerson has once again earned its place with this distinguished honor.”
The 13th Annual Product of the Year Award winners are featured in the January 2011 issue of Customer Interaction Solutions magazine, www.cismag.com.
For more information about the Customer Interaction Solutions’ 2010 Product of the Year Awards or any of the TMC media properties, please visit www.tmcnet.com.
FurstPerson’s CC Audition Talk & Note builds on the existing CC Audition interactive simulation product line, leveraging speech applications to create a simulation that is even more like the contact center job and demonstrates the ability to predict key call control and customer satisfaction metrics.
CC Audition Sales web-based simulation assessment allows contact center organizations to evaluate job candidates in a realistic call center environment. The assessment measures multi-tasking, computer ability, accuracy, and sales orientation.
“Our culture and approach to business revolves around client focus, hiring science and technology and product innovation,” said FurstPerson President and CEO Jeff Furst. “The CC Audition product family is a great example of product innovation driven by client focus, expertise with simulation technology and delivery, and extensive research and empirical analysis all with the goal of driving value for our clients. We’re thrilled to again be honored by TMC’s Customer Interactive Solutions magazine for the benefits we’ve been able to deliver to our customers.”
“FurstPerson was granted two 2010 Product of the Year Awards for its achievement in advancing contact center technologies. CC Audition Sales and CC Audition Talk & Note have demonstrated excellence as well as provided ROI for the companies that use it,” said Rich Tehrani, CEO, TMC. “Customer Interaction Solutions magazine has been honoring innovative companies for 13 years and FurstPerson has once again earned its place with this distinguished honor.”
The 13th Annual Product of the Year Award winners are featured in the January 2011 issue of Customer Interaction Solutions magazine, www.cismag.com.
For more information about the Customer Interaction Solutions’ 2010 Product of the Year Awards or any of the TMC media properties, please visit www.tmcnet.com.
