CHICAGO – October 27, 2010 – FurstPerson, a Chicago-based company that provides pre-employment hiring solutions to the contact center industry, today announced that President and Chief Executive Officer (CEO) Jeff Furst will be delivering a presentation at the Call Center Optimization Forum. The event is taking place on November 4, 2010 at the Hilton Park Cities Hotel in Dallas, Texas. The forums are designed for executives and IT decision makers of contact centers who need to stay abreast of industry trends, best practices and rapidly evolving technologies.

The interactive breakout session, “Pre-Employment Hiring and Assessment Best Practices”, is being held on November 4, 2010 from 10:10 a.m. – 10:25 a.m.  Attendees will learn best practices used in assessing candidates and hiring them, and continue the conversation with facilitated networking discussions and a roundtable workshop.  “In rough economic times, competition is more pronounced, which requires companies to elevate the customer experience to stay one step ahead. This is why it is critical to build a solid strategy for choosing the right agents who will create a superior customer experience,” said Jeff Furst, chief executive officer for FurstPerson.

This session will showcase best practices and tools for assessing candidates early in the contact center hiring process.

To learn more about the conference and view the full seminar agenda go to:
http://www.ccng.com/i4a/pages/index.cfm?pageid=4765