FurstPerson Wins 2008 Product of the Year Award from Customer Interaction Solutions Magazine
Chicago, IL, (January 7, 2008) — FurstPerson announced today that CC Audition® has received a 2008 Product of the Year Award from Technology Marketing Corporation’s (TMC®) Customer Interaction Solutions magazine (www.cismag.com), the leading publication covering CRM, call centers and teleservices since 1982.
FurstPerson’s CC Audition® web-based simulation assessment allows contact center organizations to evaluate job candidates in a realistic call center environment. The assessment measures multi-tasking, computer ability, accuracy, and service orientation. The predictive power of CC Audition® has been validated repeatedly with call center hiring managers finding that job candidates who pass CC Audition® outperform those that do not in critical performance metrics like average handle time and call quality.
FurstPerson won a Product of the Year award from Technology Marketing Corporation’s (TMC®) Customer Interaction Solutions magazine 2002 for its comprehensive contact center hiring solution, 1stHIRE.
“FurstPerson is honored to have won a Product of the Year award for our industry leading simulation product, CC Audition®. Recognition by an industry leading publication like Customer Interaction Solutions reinforces the research and development advancements that FurstPerson continues to make by developing innovative selection tools like CC Audition®,” said Jeff Furst, President and CEO of FurstPerson.
“I am pleased to honor FurstPerson for their hard work and accomplishments. Their commitment to quality and excellence benefit the contact center experience as well as ROI for the companies that use them,” said Nadji Tehrani, Executive Group Publisher and Editor-in-Chief of Customer Interaction Solutions. “For 11 years, Customer Interaction Solutions magazine has recognized the companies which demonstrate excellence in technological advancement and application refinements.”
The 11th Annual Product of the Year Award winners will be featured in the January 2009 issue of Customer Interaction Solutions magazine.
For more information about the Customer Interaction Solutions’ 2008 Product of the Year Awards or any of the TMC media properties, please visit www.tmcnet.com.
FurstPerson’s CC Audition® web-based simulation assessment allows contact center organizations to evaluate job candidates in a realistic call center environment. The assessment measures multi-tasking, computer ability, accuracy, and service orientation. The predictive power of CC Audition® has been validated repeatedly with call center hiring managers finding that job candidates who pass CC Audition® outperform those that do not in critical performance metrics like average handle time and call quality.
FurstPerson won a Product of the Year award from Technology Marketing Corporation’s (TMC®) Customer Interaction Solutions magazine 2002 for its comprehensive contact center hiring solution, 1stHIRE.
“FurstPerson is honored to have won a Product of the Year award for our industry leading simulation product, CC Audition®. Recognition by an industry leading publication like Customer Interaction Solutions reinforces the research and development advancements that FurstPerson continues to make by developing innovative selection tools like CC Audition®,” said Jeff Furst, President and CEO of FurstPerson.
“I am pleased to honor FurstPerson for their hard work and accomplishments. Their commitment to quality and excellence benefit the contact center experience as well as ROI for the companies that use them,” said Nadji Tehrani, Executive Group Publisher and Editor-in-Chief of Customer Interaction Solutions. “For 11 years, Customer Interaction Solutions magazine has recognized the companies which demonstrate excellence in technological advancement and application refinements.”
The 11th Annual Product of the Year Award winners will be featured in the January 2009 issue of Customer Interaction Solutions magazine.
For more information about the Customer Interaction Solutions’ 2008 Product of the Year Awards or any of the TMC media properties, please visit www.tmcnet.com.
