Upcoming Events

6.5.2013-6.6.2013

At Home Strategies for Success Workshop

Brooklyn, NY

Michelle Rowan will lead this workshop on best practices for reducing risk and cost, technology and security, and hiring, coaching and managing the performance of home agents. Use the code FURSTPERSON to receive a 25% discount on the registration fee.


 

6.10.2013-6.14.2013

Call Center Week 2013

Las Vegas, NV

Call Center Week 2013 will focus on improving the customer service experience to drive your business's success.


 

7.24.2013-7.25-2013

Virtual Training Design & Delivery Bootcamp

Michelle Rowan will lead this virtual session on multi-media design for learning, different training models, and assessing the skills of virtual trainers.


 

7.25.2013

CCNG Optimizing Remote Agents/Workforce

Minneapolis, MN

CCNG will conduct a series of events covering best practices, interactive networking, and presentations by experts in the contact center and customer care industries


 

8.21.2013-8.22.2013

At Home Strategies for Success Workshop

Denver, CO

Michelle Rowan will lead this workshop on best practices for reducing risk and cost, technology and security, and hiring, coaching and managing the performance of home agents. Use the code FURSTPERSON to receive a 25% discount on the registration fee.


 

10.7.2013-10.9.2013

HR Technology Conference

Las Vegas, NV

The annual HR Technology Conference is a chance for HR professionals, vendors, industry analysts and consultants to discuss how to make talent acquisition for efficient and cost-effective.


 

11.13.2013-11.14-2013

At Home Strategies for Success Workshop

Laguna Beach, CA

Michelle Rowan will lead this workshop on best practices for reducing risk and cost, technology and security, and hiring, coaching and managing the performance of home agents. Use the code FURSTPERSON to receive a 25% discount on the registration fee.


 

Previous Events

4.23.2013-4.24.2013

At Home Strategies for Success Workshop

Columbus, OH

Michelle Rowan will lead this workshop on best practices for reducing risk and cost, technology and security, and hiring, coaching and managing the performance of home agents.


 

4.11-13.2013

Society for Industrial and Organizational Psychology Conference

Houston, Texas

The annual SIOP conference is a chance for organizational and industrial psychologists, who study human behavior in the workplace, to discuss how to develop successful initiatives to improve workplace performance, conducting research, and integrating scientific principles into the workplace.


 

3.11-13.2013

HR in Hospitality Conference

Las Vegas, Nevada

The annual HR in Hospitality conference provides HR professionals a chance to learn about new developments in employment law, finding and retaining top performers on a limited budget, and hiring employees who are focused on customer satisfaction. FurstPerson's scalable hospitality solution helps hiring managers create job profiles and match them to candidates, predict job performance and screen for candidates who have excellent problem-solving and customer service skills, and fit into the business's culture.


 

02.19-21.2013

Remote Agent Workshop Series

Dallas, Texas

At the 2013 Home Working Summit, Jeff Furst spoke about using technology to hire the right agents for home positions by defining the job and then creating an effective hiring model to help recruiting teams make informed decisions.


 

12.06.2012

Call Center Optimization Forum

Philadelphia, Pennsylvania

The Contact Center and Customer Care network provides opportunities for contact center organizations to connect with each other and experts in the field to learn about improving performance, managing home agents, and providing great customer service.